Return Policy

At Cooper’s Guitar Setup & Repair, we want you to feel confident when shopping with us. If there is an issue with your order, please review our return policy below.

To qualify for a return, the item must:

• Be unused, unworn, and unwashed 
• Be in the same condition you received it 
• Be returned in its original packaging when possible 

The following items are not eligible for return unless they arrive damaged, defective, or incorrect:

• Custom-made or personalized items 
• Final sale or clearance items 
• Digital products or downloadable items 
• Gift cards 
• Any item marked as non-returnable 
• Apparel that has been worn, washed, or damaged after delivery 

If your item arrives damaged, defective, or you receive the wrong item, please contact us within 5 days of delivery.

Email us at: [your email here]

Please include:

• Your order number 
• A brief description of the issue 
• Clear photos of the item and the packaging 

Once reviewed, we will work with you to provide a replacement, store credit, or refund when appropriate.

Once your return is received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or card provider.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Original shipping charges are non-refundable unless the return is due to our error.

We only replace items if they are damaged, defective, or incorrect.

If you need help with an exchange, contact us at [your email here].

To request a return, please email [your email here] with your:

• Order number 
• Reason for the return 
• Photos, if the item is damaged or incorrect 

If your return is approved, we will send you instructions for the next steps.

Cooper’s Guitar Setup & Repair
Website: coopersguitarsetup.com
Email: john@coopersguitarsetup.com